{"id":32,"date":"2026-08-21T17:49:38","date_gmt":"2026-08-21T17:49:38","guid":{"rendered":"https:\/\/homeoxygencompany.com\/returns\/"},"modified":"2026-08-21T17:49:38","modified_gmt":"2026-08-21T17:49:38","slug":"returns","status":"publish","type":"page","link":"https:\/\/homeoxygencompany.com\/es\/returns\/","title":{"rendered":"Devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"32\" class=\"elementor elementor-32\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6dc32 e-con-boxed e-flex e-con e-parent\" data-id=\"cc6dc32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0dc4f elementor-widget elementor-widget-heading\" data-id=\"3f0dc4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devoluciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4440987 e-con-boxed e-flex e-con e-parent\" data-id=\"4440987\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bec473 elementor-widget__width-initial elementor-widget-mobile__width-100 hox-post-content hox-legal elementor-widget elementor-widget-text-editor\" data-id=\"0bec473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Home Oxygen Company aceptar\u00e1 devoluciones de productos no utilizados ni abiertos. Si desea devolver un producto, deber\u00e1 obtener primero un n\u00famero RMA (Autorizaci\u00f3n de devoluci\u00f3n de mercanc\u00eda). <b>No devoluciones<\/b> Todos los tipos de devoluciones ser\u00e1n aceptados sin necesidad de un n\u00famero RMA. Adem\u00e1s, el producto debe cumplir con los siguientes requisitos:<\/p><ul><li>Debe haberse enviado dentro de los treinta (30) d\u00edas posteriores a la fecha original de env\u00edo.<\/li><li>El paquete debe estar sin abrir<\/li><li>El producto debe encontrarse en estado tal como se vende (sin usar).<\/li><\/ul><p>Se aplicar\u00e1 una tarifa de reposici\u00f3n de 20% \u20ac al coste original del producto, y le haremos un cr\u00e9dito por la diferencia. <b>Esto solo se aplica a los retornos que no sean defectuosos.<\/b>. En el caso de productos pagados por su seguro, se le reembolsar\u00e1 el importe \u00edntegro al asegurador, a menos que el paciente tenga la obligaci\u00f3n de deducir la tarifa de reposici\u00f3n de 20% \u20ac. Los gastos de env\u00edo no son reembolsables.<\/p><p><b>Producto defectuoso o da\u00f1ado por el fabricante<br \/><\/b>Home Oxygen Company aceptar\u00e1 devoluciones de los productos vendidos o alquilados que presenten defectos causados por el fabricante. Por favor, p\u00f3ngase en contacto con nosotros, ya que nuestros t\u00e9cnicos deber\u00e1n inspeccionar su producto y conocer la causa del problema reportado. Una vez realizada la inspecci\u00f3n, se le asignar\u00e1 un n\u00famero de devoluci\u00f3n \u00fanico.<\/p><p><b>DEFECTUOSO <\/b>Los productos devueltos pueden ser devueltos directamente a nosotros dentro de los 30 d\u00edas a partir de la fecha de emisi\u00f3n de la factura, con el fin de obtener un cr\u00e9dito, un reemplazo, un cambio o una reparaci\u00f3n a nuestra discreci\u00f3n. Aplican restricciones del fabricante. Cualquier art\u00edculo que no tenga el c\u00f3digo de barras UPC solo se puede reemplazar con el mismo art\u00edculo. Despu\u00e9s de los 30 d\u00edas, se aplican las garant\u00edas del fabricante y debe ponerse en contacto con el proveedor de servicio de garant\u00eda correspondiente indicado en la descripci\u00f3n del producto.<\/p><p><b>NO DEFECTUOSO<\/b>\u00a0 Los retiros pueden ser aceptados directamente por nosotros dentro de los 30 d\u00edas posteriores a la fecha de env\u00edo, con el prop\u00f3sito de otorgar, a nuestra discreci\u00f3n, un cr\u00e9dito o un cambio. Todos los retiros que no presenten defectos estar\u00e1n sujetos a un cargo de reposici\u00f3n de 20% \u20ac.\u00a0<\/p><div><\/div><p><strong>\u00bfC\u00f3mo obtener un n\u00famero RMA?<\/strong><br \/>Puede contactar con nuestro servicio de atenci\u00f3n al cliente para obtener un n\u00famero de RMA. Los productos con n\u00famero de RMA deben ser recibidos por Home Oxygen Company dentro de los 30 d\u00edas a partir de la fecha de env\u00edo original (en el caso de devoluciones no defectuosas) \/ la fecha de factura (en el caso de devoluciones defectuosas) del paquete para considerar la devoluci\u00f3n v\u00e1lida.\u00a0<strong>NO<\/strong>\u00a0 Los retiros de cualquier tipo ser\u00e1n aceptados sin un n\u00famero de RMA. Despu\u00e9s de 30 d\u00edas, se aplicar\u00e1n las garant\u00edas de los fabricantes, y el cliente debe contactar con el proveedor de servicio de garant\u00eda correspondiente, indicado en la descripci\u00f3n del producto.<\/p><p><b>Procedimiento de devoluci\u00f3n<br \/><\/b>1.<b>\u00a0\u00a0<\/b>Llame a nuestra l\u00ednea de atenci\u00f3n al cliente al (877) 799-0202\/(209) 523-0202 para obtener un n\u00famero RMA y una confirmaci\u00f3n.<br \/>2. Una vez aprobada la devoluci\u00f3n, por favor descargue un recibo de devoluci\u00f3n. <a href=\"\/wp-content\/uploads\/2026\/09\/Return-Slip.pdf\"><span style=\"font-style: inherit; font-weight: inherit; letter-spacing: 0.2px; text-decoration-line: underline;\">aqu\u00ed<\/span><\/a><span style=\"font-style: inherit; font-weight: inherit; letter-spacing: 0.2px;\"> y rellene el formulario. No olvide incluirlo en el paquete de devoluci\u00f3n.<br \/><\/span><span style=\"font-style: inherit; font-weight: inherit; letter-spacing: 0.2px;\">3. Env\u00ede su paquete a la direcci\u00f3n siguiente:<br \/><\/span><i><span style=\"font-weight: inherit; letter-spacing: 0.2px;\">\u00a0 \u00a0 Direcci\u00f3n de env\u00edo de retorno<br \/><\/span><span style=\"font-weight: inherit; letter-spacing: 0.2px;\">\u00a0 \u00a0 Compa\u00f1\u00eda Home Oxygen<br \/><\/span><span style=\"font-weight: inherit; letter-spacing: 0.2px;\">\u00a0 \u00a0 Atenci\u00f3n: devoluciones<br \/><\/span><\/i><span style=\"font-weight: inherit; letter-spacing: 0.2px;\"><i>\u00a0 \u00a0 5039 Pentecost Drive, Suite C, Modesto CA 95356<\/i><br \/><\/span><span style=\"font-style: inherit; font-weight: inherit; letter-spacing: 0.2px;\"><br \/>4. Una vez recibido, nuestros t\u00e9cnicos inspeccionar\u00e1n su paquete y proceder\u00e1n al procesamiento del reembolso una vez concluido el proceso, si es el caso.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns - Home Oxygen Company<\/title>\n<meta name=\"description\" content=\"Home Oxygen Company accepts unused, unopened products for return. 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