A Message About COVID-19

Uncategorized / By

Dear Customers & Patients,

The coronavirus pandemic is creating anxiety. As of today, there is minimal evidence of unexplained infection in our community (“community spread”).  This may change any day. We are here to help you through this challenging time. Most Medical Equipment companies require face-to-face interview for your therapy set-up. Home Oxygen Company is different. We are committed to getting you the EQUIPMENT YOU NEED, WHEN YOU NEED IT.  We are making a few changes EFFECTIVE IMMEDIATELY to reduce the risk of you becoming infected or infecting others.

  1. All ROUTINE in-office appointments and set-ups will be handled remotely.
  2. The office is CLOSED TO REGULAR VISITS.
  3. Our personnel will be available to you by PHONE, CHAT, or EMAIL.
  4. Our Executive team will decide if an appointment is necessary.
  5. Home Oxygen Company will be AVAILABLE 24 HOURS PER DAY, 7 DAYS PER WEEK for emergency equipment failures
  6. PLEASE LIMIT YOUR CALLS to regular office hours as much as possible.  We are open for calls during the hours of:
    Open from 9am – 12 noon
    Closed for Lunch between 12 noon – 1:30 pm
    Open from 1:30pm – 5pm
  1. If you end up leaving a message, GIVE US SOME TIME to respond.  Though we will try to take your calls IMMEDIATELY, we may get backed up at times.
  2. Please utilize our ordering portal for CPAP Mask refills when needed.
    https://www.myresupply.com/HomeOxygenCompany/Account/SignIn?ReturnUrl=/HomeOxygenCompany
  1. ROUTINE MATTERS: Please contact us via Phone, CHAT or Email.
  2. If we decide an in-person appointment is necessary, we will arrange a time.
  3. PLEASE DO NOT COME TO THE OFFICE UNLESS WE ASK YOU TO.
  4. We will get your concerns and problems addressed QUICKLY and EFFICIENTLY without exposing you.

Finally, if your friends or acquaintances complain about the responsiveness of their Medical Equipment Company, or their inability to resolve their issue or they “can’t provide a portable system that fits their lifestyle” without waiting for months; remind them that there is an option! Home Oxygen Company has equipment in stock today to fit your lifestyle and needs!

FOR MORE INFORMATION:

15 DAYS TO SLOW THE SPREAD:  https://www.whitehouse.gov/wp-content/uploads/2020/03/03.16.20_coronavirus-guidance_8.5x11_315PM.pdf

SYMPTOMS OF CORONAVIRUS: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html

I’M FEELING SICK:  https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html